Frequently asked questions about Schattner Diamonds

Nicole: Schattner Diamonds is my husband and I. We've been a couple for over 25 years and have both always been entrepreneurs.I come from a family of entrepreneurs; my parents were self-employed in the service sector. Consequently, I never felt any fear of taking the step into self-employment, as I didn't know any different.I've always had a weakness for the finer things in life. Starting with fashion, accessories like bags, watches, and jewelry, but also interior design is a great passion of mine. After an internship with a goldsmith in my younger years, I was drawn to university to study architecture, and ultimately I ended up back in the jewelry industry.Julian: I also have a weakness for beautiful things. My wife has played a significant role in my interest in fashion. For me, watches and good wine are two luxuries. I was also an entrepreneur in the IT sector at a very young age, and later in my career, I helped a St. Gallen-based startup that focuses on sustainable children's fashion with my technical expertise. Together, we won the E-Commerce Award a few years ago.When my wife then brought up the topic of sustainability in the jewelry industry, I became curious.In addition, my family background plays a role: My maternal grandfather was in the diamond trade, back then still dealing with natural diamonds. His contacts have all since expanded into the "lab-grown" sector, so we had reliable partners right from the start.

Julian: We exclusively use lab-grown diamonds. Every diamond is personally inspected by us beforehand. We decide which diamond will be used. Furthermore, we offer higher clarity and better color than other suppliers and are currently the only specialist shop in Eastern Switzerland exclusively dedicated to lab-grown diamonds.Nicole: We're also bringing the overseas look to Eastern Switzerland. Young women are no longer looking for boring wedding and engagement rings with a tiny diamond. They want something fresh and modern.

Nicole: We work in a highly emotional industry. Only happy people come to us: couples on cloud nine or individuals planning a big surprise. It's especially important to us to give our clients ample time to advise them thoroughly. We have the privilege of sharing in a particularly important moment in their lives.

Julian: Lab-grown diamonds are not comparable to cubic zirconia or moissanite. We're talking about 100% genuine diamonds here. They have the same DNA, so to speak, as diamonds that grew in the earth. However, lab-grown diamonds are conflict-free , and this technology has allowed humans to produce something in record time that would otherwise take centuries.Nicole: Furthermore, the CO2 footprint of lab-grown diamonds is completely different from that of earth/mine diamonds. We also work with producers who use renewable energy. But sustainability isn't just about minimizing CO2 emissions; it's also about social conditions and environmental impact. All of these are important to us.

Nicole: We strive to be as customer-focused as possible. There's no room for rushing. We allocate 60-90 minutes for a personal consultation. In addition to individual advice, there's also the opportunity to share your own wishes. So far, we've always been able to find the perfect piece of jewelry for our customers. Visits to our office are also possible outside of regular business hours; Sundays are particularly popular. We're also happy to provide support and assistance after your purchase.Julian: We now offer consultations via video call. This is being used surprisingly often.

Nicole: Yes, of course. All my ear jewelry, including my ear piercings, is diamond. I have to admit, I was influenced by Hailey Bieber. I redesigned her engagement ring, but without the hidden halo and a bit smaller. We European women aren't the type to wear 6-carat or larger diamonds.Julian: Actually, my first diamond ring is currently in production. My wife and I designed it together, and I firmly believe that diamond jewelry for men will become a major trend. There's simply a greater demand for more understated designs in our part of the world.